About the role:
We are looking for a Customer Care Coordinator to assist the department in planning and executing customer service functions. The job location is Saudi Arabia.
Responsibilities:
- Plan, coordinate and assign daily workload to customer service team
- Supervise team in providing excellent and outstanding services to customers.
- Ensure that team addresses customer inquiries and concerns promptly and professionally.
- Assist in resolving employee concerns and developing customer focused environment.
- Organize job training to team to meet departmental objectives.
- Ensure that the team follows company policies and procedures
- Assist in employee recruitment, training, disciplining, performance evaluation, promotion and termination activities.
Qualifications
- Minimum of 3 years of experience
- Must be Arabic speaker
- Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.
- Recommend best practices to meet service level agreements and improve customer satisfaction.
- Handle high volumes of customer calls and should work well under pressure.
Job Details
| Posted Date: | 2021-05-30 |
| Job Location: | Saudi Arabia |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Automotive Manufacture; Automotive Dealership & Distributor |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | Saudi Arabia |
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